How to Clear Browser Cache (images and files only) – Windows & macOS Desktop only

Created by Brent Young, Modified on Tue, 20 Jan at 2:25 PM by Brent Young

Purpose

If the application is running slowly, displaying outdated information, or not loading correctly, clearing your browser’s cached images and files can help. This forces your browser to reload the most recent version of the application.

Important Information (Please Read First)

This process clears temporary browser files only.
It does not delete any application data, records, or audit information stored in the system.
It does not remove bookmarks or saved passwords, unless you select additional options.
You may be temporarily logged out of the application and need to sign in again.

NOTE:

If you are unsure about performing these steps or if you have concerns regarding your environment, please contact your IT support team before proceeding.

Quick Access (All Major Browsers)

Windows: Ctrl + Shift + Delete
Mac: Command + Shift + Delete

When the menu opens, select Cached images and files only, then clear.

If the above shortcut does not work, find your browser below and follow the step-by-step instructions.

IMPORTANT:
Do not select passwords, form data, or browsing history.

Microsoft Edge (Windows & macOS)

Open Microsoft Edge
Select the three dots (⋯) → Settings
Go to Privacy, search, and services
Under Clear browsing data, select Choose what to clear
Set the time range (recommended: All time)
Tick Cached images and files only
Select Clear now

Google Chrome (Windows & macOS)

Open Google Chrome
Select the three dots (⋯) → Settings
Go to Privacy and security
Select Clear browsing data
Set the time range (recommended: All time)
Tick Cached images and files only
Select Clear data

Apple Safari (macOS)

Select Safari → Settings → Privacy
Select Manage Website Data
Choose Remove All

Mozilla Firefox (Windows & macOS)

Open Firefox
Select the menu (☰) → Settings
Go to Privacy & Security
Under Cookies and Site Data, select Clear Data…
Tick Cached Web Content only
Select Clear

After Clearing the Cache

Restart your browser
Log back into the application if prompted
The first page load may take slightly longer while new files are downloaded

If performance issues continue after clearing the cache, please contact our support team for further assistance.

Disclaimer

These instructions apply only to temporary files stored locally by your web browser. They do not affect:

Application data or records
Audit logs or compliance evidence
System or device files

This action is performed at the user’s discretion as part of standard troubleshooting.