How do I add PDF credits to my account?

Notes & Troubleshooting:

• You will only see the Accounts & Billing menu item if you have System Administrator privileges.
• Please get in touch with us if you cannot add a payment method because of company policy. 
• If the checkout screen does not appear, ensure you have entered a whole number (i.e., not a decimal number) into the Quantity field. 

How to:

1. Login to your account
2. On the top main menu, navigate to Settings > All Settings.
3. On the left settings menu, click Accounts & Billing.
4. Scroll down to the Buy PDF Assessment Credits section of the page below the My Usage & Limits table.
5. Enter the number of PDF credits you want to purchase into the number field labelled Quantity.
6. Click the Checkout button.
7. A checkout screen will appear with your current seat allowances and the requested PDF credits titled PDF-only Credits. This section will display the total cost, excluding VAT.
8. The Pay now section towards the bottom of this screen contains the total cost, including VAT.
9. If you are happy to proceed, click the Proceed to checkout button.
10. Confirm your billing details, then click the Next button.
11. If you have not added a payment method, an Add your payment details screen will appear. Add your preferred payment method, then click the Next button. 
12. Please review your order, then tick the checkbox acknowledging our terms and conditions and privacy policy.
13. Click the Pay X & subscribe button when it becomes active.
14. It will then automatically refresh the page you are on and let you know if your request was successful.